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Answer U Student Support Services Advisory Group

Answer U Student Support Services Advisory Group

Purpose

To serve as a representative advisory body of central student support services that guides and informs the operations of Answer U. Answer U is tasked with delivering tiered and generalist support to students, ensuring effective referrals to specialized offices and resources across campus.

Core Responsibilities

  1. Advise on Service Delivery and Tiered Support

    • Provide feedback on the design, implementation, and continuous improvement of tiered support models, ensuring that students receive the appropriate level of assistance based on their needs.
    • Recommend strategies to balance generalist support with effective referrals to central student support services.
    • Inform training and professional development opportunities for Guided Services and for central student support services.

  1. Review and Refine Referral Protocols

    • Advise on the development and ongoing refinement of transparent, efficient referral processes between Guided Services and central student support services.
    • Ensure that referral pathways are clear, accessible, and responsive to student needs.

  1. Promote Collaboration and Communication

    • Facilitate regular dialogue among central student support student services and Guided Services to share insights, identify challenges, and coordinate support efforts.
    • Address and resolve issues related to duplication, gaps, or inconsistencies in student support identified by both Guided Services and the central student support services.

  1. Oversee Documentation Practices

    • Advise on protocols for documenting student interactions, referrals, and follow-up actions within Guided Services and central student support services, where appropriate.
    • Promote consistent and secure documentation practices to support accountability, communication, and continuous improvement in student success support.

  1. Monitor Student Experience and Outcomes

    • Use data and student feedback collected by both Guided Services and central student support services to assess the effectiveness of support services and referral processes.
    • Center the student perspective in all recommendations, ensuring that support remains student-focused, equitable, and accessible.

  1. Advance Awareness and Adoption

    • Share guided-services information within home units and networks and integrate it into student-facing touchpoints (webpages, syllabi, advising emails, orientation, first-year courses).
    • Identify and facilitate opportunities to communicate directly to students and student leaders.
    • Partner with Guided Services on developing and distributing communications assets (slides, email blurbs, etc.) to align timing and message.

Membership

  • Ian Godfrey, Assistant Dean of Access, Information, and Building Services – Chair
  • Allison Allred, Answer U Manager
  • Jim Agutter, Senior Associate Dean of Faculty Success and Academic Innovation, Undergraduate Studies
  • Brittany Baker-Brousseau, Senior Associate Director of Admissions
  • Rick Batchelor, Director of Learning Abroad
  • Mary Anne Berzins, Graduate School Chief of Staff
  • Maggie Blanton, Product Manager for Navigate U and EAB
  • Cyri Dixon, Senior Director of Academic Advising and Career Coaching – Region A
  • Hilary Flanagan, Senior Director of Academic Advising and Career Coaching – Region B
  • Anastasia Fynn, Director of International Student and Scholar Services
  • Ashley Glenn, Associate Director, Education, Campus Advising Solutions
  • Lisa Humphrey, Program Manager, English Language Institute
  • Anthony Jones, Executive Director, Financial Aid and Scholarships
  • Liz Leckie, Senior Director of Academic Advising and Career Coaching – Region C
  • Melanie Lee, Associate Dean of Students, Student Affairs
  • Char Leary, Associate Director of Advocacy, Center for Campus Wellness, Student Affairs
  • Kiley Petersen, Manager Accounts Receivable, Office of the Bursar
  • Mark Powell, Assistant Registrar
  • Rachelle Rowan, Associate Director, Financial Aid and Scholarships
  • Genifer Snipes, Head, Teaching, Research, and Outreach, Marriott Library
  • Kiley Petersen, Manager Accounts Receivable, Office of the Bursar